SHIPPING AND RETURNS/REFUND POLICY

Thanks for shopping at Polyvagal Teen® owned by Watoto Play Ltd. 

SHIPPING OF ITEMS

Orders will be sent via standard Royal Mail Parcel Service, or by courier for larger orders. If you would like your order to be tracked and signed for please select this option on the website shop when ordering.

We can arrange insurance for larger orders- please email  if you would like us to do this, this will be charged at cost.  

IF YOU ARE NOT ENTIRELY SATISFIED WITH YOUR PURCHASE, WE’RE HERE TO HELP YOU :

DIGITAL  PRODUCTS – RETURNS

There is no refund on digital products – whether downloads or digital programs. 

Thank oyu for your understanding. 

PHYSICAL PRODUCTS – RETURNS

You have fourteen calendar days to return an item from the date you received it. 

Please email us to get details on where to send to. Please also include in your email your receipt and order number. 

To be eligible for a return, your item must be unused and in the same condition that you received it. That means the shrink wrapping must remain unopened. 

Your item must be in the original packaging and unopened. 

Cellophane opened returns are not be accepted.

Your item needs to have the receipt or proof of purchase. 

REFUNDS

Once we receive your item, we will inspect it. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

You will receive the credit within thirty days, depending on your card issuer’s policies.

SHIPPING RETURN ITEMS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. 

If you receive a refund, the cost of return shipping will be deducted from your refund.  

CONTACT US

If you have any questions on how to return your item to us, contact us.